All shipments are made by Fedex unless other prior arrangements are made. All orders are shipped F.O.B. San Marcos Texas USA. International orders are shipped Monday thru Wednesday to avoid extending shipping transit periods over weekends. Orders received Fridays will be shipped the following business day for next day delivery. All Returns require prior authorization. In some cases, materials are not returnable or not required to be returned. Please contact customer service, tech support or sales if you think you may need to return a product.