Customer Order Support Page

ORDERING INFORMATION

ION customers can place orders by web shopping cart, fax, email or telephone. International orders are shipped Monday thru Wednesday to avoid extending shipping transit periods over weekends. Orders received Fridays will be shipped the following business day for next day delivery.





For Telephone Inquiries:

Toll Free USA: (877) 219-8048
International: +1.512.957.9123
FAX: +1- (512) 377-1917



For EMAIL Inquiries

Place an Order: sales@ionbiosciences.com
Order Status: sales@ionbiosciences.com
Bulk Quote: mhuggans@ionbiosciences.com
Technical Request: support@ionbiosciences.com
Collaboration Request: dweaver@ionbiosciences.com



Mailing & Ship Address

ION BIOSCIENCES LLC
3055 Hunter Road, Box 3
San Marcos, TX 78666 USA



PRICING, PAYMENTS &
TERMS OF SALE

All prices listed in U.S. dollars.
Bulk pricing is available by quotation. Bulk prices are subject to adherence of payment terms offered.
ION accepts payment by most major credit cards, institutional and company check and wire transfer.
Freight costs, import tax, VAT are additional customer cost to product prices.
Payment terms are net 30 days of invoice on accepted purchase orders.
All orders are shipped F.O.B. San Marcos Texas USA.
Complete Terms of Sale available upon request.
Prices are subject to change without notice.




SHIPPING,  RETURNS & REFUNDS

All shipments are made by Fedex unless other prior arrangements are made. All orders are shipped F.O.B. San Marcos Texas USA. International orders are shipped Monday thru Wednesday to avoid extending shipping transit periods over weekends. Orders received Fridays will be shipped the following business day for next day delivery. All Returns require prior authorization. All return shipping should be done according to packaging and shipping instructions included with the product in question. In some cases, materials are not returnable or not required to be returned. Please contact customer service, tech support or sales if you think you may need to return a product.

REFUND, RETURN AND EXCHANGE POLICY

ION offers an easy, no-hassle returns and exchange process for all customers.  If you require to return a purchase for refund, please contact support, sales or customer service to receive a Return Authorization (RA) prior to returning any product.  ION accepts refunds up to six months from the date of purchase or receipt of product, whichever is later.





PRODUCT SHELF LIFE & STORAGE

Once you have received your order, immediately follow the long-term storage instructions provided product information enclosed. Many of ION’s products can be shipped at room temperature without affecting performance because our products are typically stable at room temperature for numerous days. It is recommended that storage at 4°C or -20°C upon receipt to prolong shelf life. We guarantee the quality and performance based upon our internal testing of these conditions. ION’s goal is to be environmentally friendly at every opportunity. This includes reducing excess packaging and using eco-friendly packaging materials.






Don't see what you're looking for? Contact Support anytime: support@ionbiosciences.com